Process Improvement & Organizational Effectiveness

Do you notice that your teams approach tasks and processes in a variety of ways, resulting in inconsistent outcomes? Do you need to create more role clarity and provide training to increase the quality and efficiency of your business workflows? Looking to improve employee productivity and engagement?

We focus on the people side of process improvement by:

  • Analyzing the challenges that your team faces.
  • Facilitating discussions around ways to improve.
  • Streamlining and/or simplifying the way they complete their work.
  • Developing process documentation and training to ensure they are engaged and building the skills needed to improve your operational outcomes and results.

Process End-to-End Workflow Analysis

 End-to-end processes, value chains, and cross-functional processes are all common names that organizations use for the same concept: connecting process steps across functions and departments that are focused on the same end goal, typically customer value. We can assist you in analyzing your workflows end-to-end, breaking functional silos, creating a greater focus on the customer, managing your portfolio more holistically, and finding digital methods to enable the work.

Technical Documentation

Good work instructions go beyond just documenting a process. We offer the guidance needed to enhance your documentation processes, and in doing so, enable employees to learn new skills and perform their jobs better, reducing the cost of labor by saving time.

Technical Training Design and Development

Often, leaders task a small group to uncover best practices, then document the processes and procedures required to gain efficiencies. But what about the rest of the team? We can design and development training programs that bring it all together and educate employees on both the enhanced processes and procedures. In fact, we can also support leaders in developing a communication and change management strategy.

Our Work

Hear From Our Clients

“From a career in HR and teaching, Steve brings authenticity and caring to his coaching. I have great trust in his insight and have benefited from his coaching.”

– Gerri Leder, Corporate coach and communications advisor to firms that offer financial advice